Terms & Conditions

 BOOKING

Please book via the website. 

All bookings require full payment upfront.

CANCELLATION POLICY


24 hours within booking made - 100% refund (this does not include once arrived on site) 

+ 60 days before date requested - 80% refund


30 - 60 before date requested - 60% refund


29 - 14 before date requested - 50% refund


13 days or less - no refund

 

Please note the cancellation policy applies to anyone wanting to cancel, regardless of the reason for cancelling. 


The cancellation policy may vary when booked through a third party booking channel. 

If a booking is cancelled using a credit note, the above policy does not apply.

 

CREDIT NOTE


If a credit note is applied to a customer account, it is at the businesses discretion when the credit note can be applied for future bookings. 

CHECK-IN & CHECKOUT

Check-In - 2.00 pm - 5.00 pm

Check Out - Before 10.00 am

All guests are sent a pre-check-in email on the day of arrival directing you to your
site or cabin. 

We do offer late checkout on all cabins and sites if they are not booked for the next night. Please make sure you check with staff if you wish for a late checkout.  

Bedding, including sheets, blankets/doonas,  pillows and pillowcases are provided to all beds.

We DO NOT supply towels

Smoking is not permitted inside the cabins or communal facilities, e.g. Bathrooms, Kitchen, etc. 

 

PETS

All cabins and campsites are pet friendly all year round. 

Your pets must be under your control at all times. 

Please pick up your pet's poop. 

NOISE

Noise restrictions are implemented at 10 pm.

 

All music needs to be turned off and any other noise kept down to a minimum.

 

MAXIMUM NUMBER GUESTS


We reserve the right to have a maximum number of guests in the cabins and the larger camping sites. 

If we do believe there are more than the maximum number of guests that stayed in the room, there is a $20.00 fee per person that will be charged to the provided card.


MINIMUM NUMBER GUESTS


We reserve the right to have a minimum number of guests in the cabins, the houses, and the larger camping sites. 

CLEANING FEES

 

Bright Cabin and Caravan Park reserves the right to charge a cleaning fee at the Managers discretion for cabins or sites left in an inappropriate manner.